FAQs

How can we help?

Questions about Entry Requirements

Waiting List Questions

An invitation email is sent by the system and is valid for a limited time (example: 2 days). If it isn’t accepted and paid for in time, the system automatically offers the place to the next person on the waiting list. I’m sorry but if you miss this we can’t reinstate the place as it will have already passed to the next runner, but you are welcome to re-join the waiting list with a different email address.

 

Runner Portal Questions

Every time you log in, you need to enter your email and get a magic login link. You will need to redo this and get a new link every time you need to log in.

 

Cancellation Questions

We would always highly recommend that every runner purchases appropriate insurance to cover the costs of your entry fee and your participation in any Montane Spine event should you not be able to take part.

Our races have enormous infrastructure costs, most of which are fixed and committed up to twelve months in advance, which unfortunately prevents the option of a full refund.

Deposits are non-refundable, but if you notify us 100 days before the race, you may get a partial refund of any instalment payments you have made on top of the non-refundable deposit. Please read the T&Cs before you make your payment.

Checkpoints Questions

Yes — GF options are available at every checkpoint. The exact dishes vary, but hot GF food has been available in past years. If you have a dietary requirement, please ensure you indicate this on your entry.

Kit Questions

Check the kit list on the website first. If you still have questions, email the kit lead (Lindley) who manages kit queries. (lindley@thespinerace.com)

Course Questions

Yes, runners must be able to follow GPX and maps.

Logistics for International Runners

Yes. We can transport a 1 x 20kg (max) bag for an additional fee. The bag will be transported to every checkpoint you visit along with your resupply bag, but will NOT be accessible. We will email international runners a few weeks before the event to book this.

More Questions?

The race packs for each race have a more comprehensive FAQs section which will answer all the more race-specific questions about logistics, parking, accommodation etc.

If you still have questions, we would be happy to assist if you email us at info@thespinerace.com