In early 2023 we launched a brand new website with a new booking system. Here’s a short guide on how to use them.
From there you can learn about the race and download a Race Pack which contains information about the route, checkpoints, race rules, a basic kit list, and FAQs.
When you’re ready to enter (although don’t leave it too long as demand is high!) you will be guided through an online entry form and payment process. Once this is complete, your entry will be confirmed, and you will feature on the race roster.
Once you’re a confirmed runner, you will be given access to your own online runner portal. The portal is designed to give you information about your entry, for example, your payments and, over the coming weeks, information specific to your race such as GPX files and kit specifications. The runner portal will also be the area where we will ask you to provide further details such as your medical questionnaire, dietary requirements, t-shirt sizes, and so forth.
I’ve previously been pre-approved; will I have to reapply?
Everyone will need to complete the online entry and payment process via our new website whether they previously had a spine account or not. However, if you’re a previous participant you’ll be able to indicate this in your application and it will help you pass the vetting process. All runners will then be given access to your own runner portal from where we will keep you updated on race communications.
How does the online entry and payment process work?
You can enter your chosen race via the relevant webpage. From there you will be guided through a simple sign-up process that asks for your details such as name, address and contact information. There will be some vetting questions to answer to assess your suitability for the race. Once you are past the vetting process, you will make your payment to secure your entry. Payment can be made online via your debit or credit card. You will receive a confirmation email to confirm your entry and your name will be made public on the race roster.
What happens if I don’t pass the automatic vetting process?
If you do not pass the automatic vetting process, your application will be reviewed by our Race Director to ensure your suitability and safety. Whilst this process occurs, your place will be reserved for you and your payment will be authorised but not charged. If you are successfully approved by the Race Director, you will be immediately notified and your payment will be taken. If you are not successful, you will be contacted via email and we suggest you speak to us about building the relevant experience or entering an alternative race.
How does the waitlist process work?
If you enter a race and it is full, you will be given the option to go on to the waitlist. As soon as a place becomes available, you will be notified immediately by email. You will then need to complete your race entry and payment before the place is made available to the next runner.
How do I access my runner portal?
Once you have entered, you will be given the option to access your runner portal. You will be sent an email that correctly identifies that it is you accessing the portal from which point you will gain entry. We suggest that you save the link in your favourites so that you can swiftly access it in the future. Alternatively, you will be able to enter the portal via the login on the website.
What will happen to the participant area of the old website?
All of the information that you would typically have got from the participant area will be provided through the information in the downloadable Race Pack and via your new runner portal once you have entered.
If you have any further questions, please get in touch at firstname.lastname@example.org.